You can pay us using your internet banking, credit or debit card, Google Pay, Phone Pe, Paytm, UPI. For an international order also, you may pay us through Visa/Mastercard or Paypal.

Purchases are shipped from our own warehouses. Our endeavour is to make the products reach you within 7 -10 business days from receipt of payment. Order deliveries will be made by third party courier or logistics companies usually between 10am – 5pm Monday – Friday, excluding public holidays. Products will need to be signed for upon delivery and acknowledgement shall be the conclusive evidence that the products are delivered. We take no responsibility for acknowledgement signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and send an email at customercareesbeda.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Title and risk of loss for all products ordered by you shall pass on to you upon ESBEDA’s shipment to the shipping carrier. Delivery Charges The Shipping of the products will be free for payments made through debit card/credit card/Internet banking, and ESBEDA will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts ESBEDA reserves the right to cancel the order(s) at its discretion and in store credit shall be given to the customer.

It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices. You are required to inform us within 48 hours of receiving the package on customercareritukumar.com with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution. You will be receiving credits in your Ritu Kumar,Label Aarke online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order. Refund TC for Online orders - Refund will be issued only for Online India store within 7-10 working days from the date of pickup mode of refund will be the original method of payment (except COD).